FAQs.

What payment methods do you accept?

  • You can pay for your purchase in 2 different ways. After adding the products to your cart, choose one of the available methods:

Cash on delivery.

InstPay upon delivery.

How long is the warranty?

  • 1-Year.

How long does delivery take?

  • products are delivered within 3 to 4 weeks depending on the product.

Can I request urgent delivery?

  • Yes. Please contact customer support and we'll do our best to help.

How much does shipping cost?

  • Shipping fees are calculated at checkout based on your location and the product size.


    RETURNS

Can I return my order if I’m not satisfied?

  • Yes. You can request a return within 30 days of receiving your order, as long as the item is unused, undamaged, and in its original packaging.

Who pays for return shipping?

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

When will I receive my refund?

  • Once we receive and inspect the returned item, approved refunds are processed within 2 business days to the original payment method.

Are shipping fees refundable?

  • Shipping fees are non-refundable, unless the return is due to an error on our part.

Do you offer exchanges?

  • Exchanges are available only for defective or damaged items. For different products, you’ll need to return the item (if eligible) and place a new order. Shipping costs apply.

Do your products look exactly like the picture?

  • Our accessories are made of wood, which is a natural material. Therefore, each of our products is unique, and individual items may slightly differ in color and wood grain. Besides - the design and components of each set look like the pictures.

I'm going to give someone your product as a gift. How are your products packed and are they suitable for a gift?

  • All our products are carefully packed in aesthetic boxes - made of ecological materials and designed especially for our company. Our products make perfect and original gifts!

How do I take care of natural wood?

  • Clean when needed with a soft cloth along the grain pattern. After removing any dust particles, clean the product with a moist cloth. Dry immediately with a soft cloth along the wood grains.

 

ORDERS

WHOLESALE

I want to personalize your products with my company logo and use them as corporate gifts. Is that possible?

Yes! We can help you prepare gifts for your business partners or branded accessories for your next event. We can put your company logo on most of our products using the engraving.


PARTNERSHIPS

I am a tech-blogger/influencer. I would love to test your products! Who can I contact?

Thank you for your interest! We are open to all forms of cooperation. Please feel free to contact us.